Support
Repair Services
Global, factory-authorized repair services to restore your equipment with expert support and genuine Magna-Power components.
Factory authorized service available worldwide
Restore equipment to original functionality and specifications. Our trained technicians have access to factory diagnostic procedures, work instructions, system diagrams, and service notes.
North America
Factory & Headquarters
Flemington, NJ USA
Europe
Authorized Service Center
Holzkirchen, Germany
United Kingdom
Authorized Service Center
Reading, United Kingdom
Asia-Pacific
Authorized Service Center
Sydney, Australia
East Asia
Authorized Service Center
Beijing, China
Repair / RMA Request
Please complete the following Repair / RMA Request form to generate a Service Case case and return merchandise authorization (RMA) request.
Repair Services
Experience consistent and reliable repair services directly from Magna-Power's factory and authorized service centers. Our streamlined service case management system minimizes downtime, eases troubleshooting, and enables quick issuance of genuine replacement assemblies. Whether your product is in-warranty or out-of-warranty, support options are available to keep your operations running smoothly.
- Direct Support for All Products.
- Receive expert assistance from Magna-Power's factory and authorized service centers, with online and phone support for efficient problem resolution. We continue to service nearly every product we've ever shipped, regardless of its age or warranty status.
- Minimal Downtime with Genuine Replacement Assemblies.
- Benefit from predictable turnaround times with stocked Magna-Power manufactured and tested parts, ensuring quality, compatibility, and quick deployment.
- Comprehensive Service Management.
- Utilize our custom-developed Service Case timeline to track service history, provide real-time updates, and generate detailed reports, minimizing downtime and streamlining the service process.
Magna-Power OEM
Replacement Parts
Magna-Power offers direct OEM replacement parts to its customers, direct from the factory.
- Genuine quality.
- Obtain replacement components directly from Magna-Power for guaranteed compatibility and quality.
- Work Instructions.
- Hundred of work instruction guides to confidently assist you through the part replacement process. Work with our applications and support engineers to troubleshoot and resolve any issues.
- Easy Part Identification.
- Use work order labels on your assemblies to quickly determine the exact part number and revision needed.